Refund policy
Refunds, returns, and exchanges
Once an order has been dispatched we do not accept returns based on a change of mind. Prior to dispatch, if your order is not a pre-order or made to order, we are happy to provide a refund. If your order is a pre-order or made to order, we cannot accept any requests for refunds. If your device falls under a manufacturers warranty exchange, we will happily provide an exchange for you. For all return requests, please review our terms and conditions.
Manufacturer exchanges are required to be sent to us via tracked postage, and KYRI is not responsible for lost mail where a courier and tracking is not utilised, and will not provide an exchange in these instances.
Once your device arrives back at KYRI HQ, we will inspect the device, ensure it there is no deliberate tampering, and provide a replacement.
If you have purchased the wrong size and it is not a pre-order or made to order, we are happy to exchange the device for a smaller or larger size for domestic orders only. Customers are responsible for return shipping costs. You will be responsible for tracked shipping to KYRI HQ, and KYRI is not responsible for lost parcels should you choose not to use tracked postage.
For our international orders we are unable to exchange devices for smaller or larger sizes, due to the associated shipping costs with international couriers. We absorb a large portion of all shipping costs initially, and unfortunately we cannot absorb the costs of return postage as well as resending your device. We encourage you to use our sizing app, rings you already have that you know the size of, and jewellers which will happily size your finger if you stop in.
Manufacturer’s warranty and damage in transit
Our manufacturer offers a limited manufacturer warranty for 12 months from the date of purchase.
In the event that your order arrives damaged in any way, please email us as soon as possible at support@kyricycles.co with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don’t hesitate to contact us at support@kyricycles.co
Exceptions / non-returnable items
Certain types of items cannot be returned, like our personal care items, cups, and hooks. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.